Merchandise Return Policy

Pillows

Pillows are personal use items that may transmit contagious diseases and are non-refundable. Blackstone pillows are backed by a 7-year limited warranty against manufacturer defects and may be exchanged if a manufacturing defect occurs.

Cancelation Policy

Orders are usually processed and shipped the same day. If you cancel your order after it has been shipped you must write RTS (return to sender) on the envelope and place it back into a mailbox. Once we recieve your pa we will process your return.

Jaw Supporters

UNITED STATES

In order to prevent loss, theft and fraud, ALL RETURNS from the United States may only be shipped via USPS PRIORITY MAIL with DELIVERY CONFIRMATION. Please do not ship CERTIFIED MAIL or other. Once you obtain your Delivery Confirmation number for the package you are returning, email the Tracking Number to: CustomerSolutions@MySnoringSolutions.com. Your Tracking Number will serve as your return authorization number.
Send Returns To:

mysnoringsolutions.com
P.O. Box 509
Lillian, AL 36549

USPS PRIORITY MAIL service does not guarantee delivery times. Returns must include the:

  • Complimentary DVD shipped with the order;
  • Product brochure and all other items shipped with the order;
  • Copy of the bar coded envelope used to send your items to you. If you do not have the bar coded envelope, include your name (exactly as used during the transaction) and your daytime telephone number.

mysnoringsolutions.com cannot be responsible for RETURNS shipped via other carriers. Send returns only via USPS PRIORITY MAIL. Shipping & handling is non-refundable.

All returns are subject to a 25% environmental waste disposal fee. Jaw supporters are personal use items worn close to the mouth. Respiratory diseases and airborne illnesses such as viral meningitis, measles, tuberculosis, strep and malaria are highly contagious and may be easily transmitted via a jaw supporter. Returned items are not opened at our facility, but rather by an independent third party trained to handle environmental waste, retrieve purchaser's personal identification information from the returned packages and process a credit to the consumer.

UNITED KINGDOM

In order to prevent loss, theft and fraud, ALL RETURNS from the United Kingdom may only be shipped via Royal Mail AIRSURE. Items sent via AIRSURE are tracked electronically from pick-up to the point of delivery. Once obtained, please email the tracking number to: CustomerSolutions@MySnoringSolutions.com. Your tracking number is your return authorization number.

Send Returns To:

mysnoringsolutions.com
P.O. Box 509
Lillian, AL 36549

Use Track & Trace at www.royalmail.com to find out when your item has been delivered to mysnoringsolutions.com. Although your items receive priority treatment, the AIRSURE service does not guarantee delivery times. Returns must include the:

  • Complimentary DVD shipped with the order;
  • Product brochure and all other items shipped with the order;
  • Copy of the bar coded envelope used to send your items to you. If you do not have the bar coded envelope, include your name (exactly as used during the transaction) and your daytime telephone number.

mysnoringsolutions.com cannot be responsible for RETURNS shipped via other carriers. Send returns only via USPS PRIORITY MAIL. Shipping & handling is non-refundable.

All returns are subject to a 25% environmental waste disposal fee. Jaw supporters are personal use items worn close to the mouth. Respiratory diseases and airborne illnesses such as viral meningitis, measles, tuberculosis, strep and malaria are highly contagious and may be easily transmitted via a jaw supporter. Returned items are not opened at our facility, but rather by an independent third party trained to handle environmental waste, retrieve purchaser's personal identification information from the returned packages and process a credit to the consumer.

CANADA

In order to prevent loss, theft and fraud, ALL RETURNS from Canada may only be shipped via Canada Post XPRESSPOST-USA. Items sent via XPRESSPOST-USA are tracked electronically from pick-up to the point of delivery. Once obtained, please email the tracking number to: CustomerSolutions@MySnoringSolutions.com. Your tracking number is your return authorization number.

Send Returns To:

mysnoringsolutions.com
P.O. Box 509
Lillian, AL 36549

Use Canada Post Tracking at https://ssl.postescanada-canadapost.ca/segment-e.asp to find out when your item has been delivered to mysnoringsolutions.com. Although your items receive priority treatment, XPRESSPOST-USA service does not guarantee delivery times. Returns must include the:

  • Complimentary DVD shipped with the order;
  • Product brochure and all other items shipped with the order;
  • Copy of the bar coded envelope used to send your items to you. If you do not have the bar coded envelope, include your name (exactly as used during the transaction) and your daytime telephone number.

mysnoringsolutions.com cannot be responsible for RETURNS shipped via other carriers. Send returns only via USPS PRIORITY MAIL. Shipping & handling is non-refundable.

All returns are subject to a 25% environmental waste disposal fee. Jaw supporters are personal use items worn close to the mouth. Respiratory diseases and airborne illnesses such as viral meningitis, measles, tuberculosis, strep and malaria are highly contagious and may be easily transmitted via a jaw supporter. Returned items are not opened at our facility, but rather by an independent third party trained to handle environmental waste, retrieve purchaser's personal identification information from the returned packages and process a credit to the consumer.

OTHER COUNTRIES

In order to prevent loss, theft and fraud, ALL RETURNS may only be shipped via postal or other delivery service that provides a tracking number. Items must be sent with tracking that electronically tracks the shipment from pick-up to the point of delivery. Once obtained, please email the tracking number and website address of the shipping company to: CustomerSolutions@MySnoringSolutions.com. Your tracking number is your return authorization number.
Send Returns To:

mysnoringsolutions.com
P.O. Box 509
Lillian, AL 36549

Use the tracking service to find out when your item has been delivered to mysnoringsolutions.com. Although your item may receive priority treatment, tracked delivery service may not guarantee delivery times. Returns must include the:

  • Complimentary DVD shipped with the order;
  • Product brochure and all other items shipped with the order;
  • Copy of the bar coded envelope used to send your items to you. If you do not have the bar coded envelope, include your name (exactly as used during the transaction) and your daytime telephone number.

mysnoringsolutions.com cannot be responsible for RETURNS shipped via other carriers. Send returns only via USPS PRIORITY MAIL. Shipping & handling is non-refundable.

All returns are subject to a 25% environmental waste disposal fee. Jaw supporters are personal use items worn close to the mouth. Respiratory diseases and airborne illnesses such as viral meningitis, measles, tuberculosis, strep and malaria are highly contagious and may be easily transmitted via a jaw supporter. Returned items are not opened at our facility, but rather by an independent third party trained to handle environmental waste, retrieve purchaser's personal identification information from the returned packages and process a credit to the consumer.

ANSWERS TO FREQUENTLY ASKED QUESTIONS

RETURNING ITEMS

1. Can I return it if I don't like it?

We have a 90-day Refund Policy. Our 90 Day Refund Policy offers a partial refund of your purchase price. For a detailed summary of our Refund Policy visit our website at www.mysnoringsolutionkit.com. There are no refunds on pillows and we do not refund any S&H charges.

2. What is the return address?

The returns are not sent to our office, and for medical and health precautions we cannot sort through them as the returns are considered medical waste. All returns are picked up by a third party. The return address is: My Snoring Solutions, P.O. Box 509 Lillian, AL 36549. Please read and follow the Return Policy instructions posted at www.mysnoringsolutionkit.com

3. If I return an item, will I get a full refund?

Our 90 Day Refund Policy offers a partial refund of your purchase price. For a detailed summary of our Refund Policy visit our website at www.mysnoringsolutionkit.com. There are no refunds on pillows and we do not refund any S&H charges.

4. How do I return items?

Please be sure to follow all instructions in our Return Policy to guarantee your refund. Simply, you will need to return the jaw supporters back to us with a Delivery Confirmation number through the US Postal Service. As soon as the return has been sent, notify us with your USPS Delivery Confirmation number. Your USPS Delivery Confirmation number is the proof of your return. At that time, we will verify your return with the USPS and issue credit back to the credit card used for the purchase.

5. Do I need a Return Authorization Number (RAN) to return an item?

No, you will not need anything from us before returning an item. Please follow the return instructions in our Return Policy to guarantee your refund.

Exchange Policy

Need to exchange for a different size or your jaw support has a manufacturer defect?

We will gladly replace the item for you. We will ship a new item to you as soon as we receive your item. Please return the used item to:

EXCHANGE DEPARTMENT
C/o My Snoring Solution
P. O. Box 509
Lillian, AL 36549

Include with the return a written request specifying the size jaw supporter you desire, your name, postal address and telephone number.

"The My Snoring Solution jaw supporter is the greatest thing to happen for the prevention of snoring and OSA since CPAP. No matter your age or body weight, you have a good chance that this product will work for you. It has tremendous promise."

Valerie Arseneau Clinical Trial Sleep Lab Technician

“I ordered your jaw supporter and my wife loves it. It keeps me from snoring, and I've recommended it to several of my friends.”

Bill B.
Oregon

“We've been married for 21 years. Several times during the night my wife would punch me. That was the code for, "Roll over on your side so you quit snoring." I have used your "My Snoring Solution" now for 2 nights. My wife reports an amazing difference in that I am no longer snoring, on my back or my side, but what has amazed me the most is how much better I feel after a night's sleep! Thanks for a great night's sleep!"

James
San Diego, CA